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Support, Integration, and Training Team Member

Job Description

The Genesis Group (Gencore Candeo, Ltd.) is seeking an experienced, professional technical trainer to join our team. In this position, the successful candidate will use their skills to guide county agencies and bondsmen through the transition from paper bail bonds to electronic bonds. The candidate will also work to ensure product satisfaction and maintain a positive relationship with the county and bondsmen through continuing customer support. Working closely with the sales team, the candidate will fully understand the current bonding application process and train customers on how eBONDS will be used within their agency. Customers include county and municipal jails, bond companies, and other public and private entities involved with the bonding process.

This position requires up to 80% travel.


  • 2+ years of experience delivering technical training to audiences with varying degrees of technical expertise
  • Demonstrates excellent verbal and written communication skills
  • Ability to effectively work independently and efficiently
  • Self-motivated, detail-oriented and organized
  • Possess the skills to build strong interpersonal relationships with customers and employees
  • Experience creating and refining workflow processes is desired
  • Can demonstrate outside-the-box thinking
  • Must demonstrate a fundamental understanding of basic computer networks
  • Familiarity with the bonding process from the jail or city/county administration perspective is a plus
  • 2+ years of providing onsite or remote customer support is desired
  • Project Management experience is a plus
  • Proficient with the Microsoft Office Suite, SharePoint, Google Chrome, Microsoft Edge
  • Proficient in basic PC hardware and software troubleshooting

Job Requirements

  • Travel within the United States for on-site configuration and training
  • Provide remote operational support to end users of eBONDS
  • Occasional travel to trade shows to assist Sales personnel in the Genesis eBONDS Vendor booth
  • Must be honest and of good character and moral judgment
  • Interact with the development and support teams to resolve implementation issues and/or provide suggestions for product improvement
  • Effectively communicate with team members, providing daily updates on current projects.
  • Effectively communicate with customers regarding details of their projects, driving the project to completion
  • Enter details of each customer support session or project in CRM software ensuring customer history is maintained and accurate
  • Identify process gaps and implement changes to address and improve them
  • Provide after-hours support on a rotating basis (on-call support)
  • This position requires up to 80% travel


  • Salary, full-time, generally 8:00am-5:00pm, Monday-Thursday
  • Position located in Tyler, TX
  • Genesis provides a full and very competitive benefits package