Electronic Bail Bonds
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Public Safety Sales
Scope of Responsibility
Responsible for developing opportunities and generating software sales with new customers within assigned territory. We are looking for a valued team member that shares our core values of Integrity, Generosity, and Inspiration. Visit the Genesis eBonds website for product information.
Major Responsibilities
- Cold calling / prospecting with Sheriffs, Jail Administrators, Bail Bondsmen
- Close sales through professional communication with potential clients
- Making technical presentations, webinars
- Preparing responses to RFP (request for proposals) and RFI (request for information)
- Attending and participating in trade shows, conferences, and other marketing events
- Continuously updating customers on product changes and modifications
- Liaising between customers and integration teams for up-to-date status of software integrations
- Preparing reports for marketing and sales, and keeping expense accounts
- Consistently meet / exceed established sales quotas
Qualifications
- Proven sales experience
- Strong presentation skills
- Strong interpersonal and communication skills (verbal and written)
- Microsoft Office proficiency required, especially in Excel, PowerPoint and Outlook
- Travel required at least 50% of the time
- Self-starter and ability to work without constant direct supervision
Bonus
- Experience with Public Safety / Jail Administration a plus
- Technical / Engineering background highly preferred
- Bachelor’s degree preferred
Details
- Location: Headquarters in Tyler, Texas
- Benefits: Full and very competitive package
Genesis Full-Time Employee Benefits
Genesis is an Equal Opportunity Employer.
Apply Now!
Apply online and submit your resumé by completing this form. Please include a cover letter that outlines how you meet the position qualifications.
Customer Integration Representative
The Genesis Group (Gencore Candeo, Ltd.) is seeking an experienced, resourceful technician to join our growing team. In this position the successful candidate will use their technical and project management skills to guide county agencies through the transition from paper bail bonds to electronic bonds, providing timely updates to stakeholders throughout the process. The candidate will also work to ensure product satisfaction and maintain a positive relationship with the county and bondsmen. The candidate must learn about and understand all aspects of the county’s bonding process to effectively tailor the eBonds experience to exceed their needs. Customers include county jails, bond agencies, and other public and private entities involved with the bond process.
The eBonds Customer Integration Representative is an IT professional who will provide onsite and remote installation, configuration, training, and troubleshooting support of the eBonds solution to jail staff and bondsmen throughout the United States. This position also includes the creation and refinement of internal and external process documents used for eBonds.
Qualifications
- Proficient with the Microsoft Office Suite, Google Chrome, Adobe PDF creation
- Proficient in basic PC hardware and software troubleshooting
- Excellent verbal and written communication skills
- Ability to effectively work independently and efficiently
- Self-motivated, detail-oriented and organized
- Honesty, integrity, and good moral judgment
- Ability to build strong interpersonal relationships with customers and employees
- Experience with the booking and bonding process as to effectively communicate with jail staff, bondsmen, and other city/county officials regarding book in/book out procedures including relevant laws, inmate charges, the bonding process, etc., is preferred but not required
- Experience creating new and refining current workflow processes
- Demonstrate outside-the-box thinking
- Basic knowledge of Microsoft SQL is a plus
- Project Management experience desired
Job Requirements
- Provide remote operational support to end users of eBonds
- Provide remote and onsite hardware and software installation and configuration for new customers
- Travel within the United States for on-site for installation, configuration, and training
- Occasional travel to trade shows to assist Sales personnel in Genesis eBonds Vendor booth
- Interact with the development and support teams to resolve implementation issues or make suggestions for product improvement
- Effectively manage multiple concurrent projects, including deliverables from Genesis and onboarding milestones from the county, bondsmen, and payment gateway vendors
- Effectively communicate milestones in a timely manner to Genesis, the county, and their bond agents, keeping all parties accountable in meeting milestones and communicating consequences when milestones are missed
- Provide regular updates to stakeholders on implementation projects using a Gantt chart or other project management tool
- Enter details of each customer support session or project in ticketing software so that customer support history can be maintained
- Identify process gaps and implement changes to address and improve them
- Provide ebonds customer support while not traveling or working on customer implementations
- Escalation support for front line after-hours support
- This position requires up to 80% travel
Details
- Salary, full-time, generally 8:00am-5:00pm, Monday-Thursday (Except when travelling or work requirements need to be met)
- Position located in Tyler, TX
- Genesis provides a full and very competitive benefits package
- Approximately 80% travel
Genesis Full-Time Employee Benefits
Genesis is an Equal Opportunity Employer.
Apply Now!
Apply online and submit your resumé by completing this form. Please include a cover letter that outlines how you meet the position qualifications.