Job Description

Do you enjoy being part of a customer-centric organization that values communication and relationships? Are you driven by opportunities for growth and personal development? Do you thrive in a collaborative and inclusive work environment? Then this is the position for you!

Join a mission-driven company transforming how bail bonds are processed across the USA. The Genesis Group (Gencore Candeo, Ltd.) is seeking an Integration and Training Team Member. In this position, the successful candidate will use their skills to guide county agencies and bondsman through the transition from paper bail bonds to electronic bonds. The ideal candidate is an outstanding communicator who thrives in a fast-paced environment and is passionate about building strong customer relationships. Working closely with other team members, the candidate will work to fully understand the customers’ current bonding application process and train them in how eBONDS will be used within their agency. Customers include county and municipal jails, bond companies, and other public and private entities involved with the bonding process.

This position requires up to 50% travel.

Qualifications

• 2+ years of experience delivering technical training to audiences with varying degrees of technical expertise
• Exceptional verbal and written communication skills, with the ability to convey complex information in a clear, concise, and friendly manner
• Collaborative mindset with a commitment to contributing to a positive and supportive team culture
• Self-motivated, detail-oriented and organized
• Strong ability to empathize with customers, understand their needs, and maintain composure under pressure
• 2 years of experience creating and refining workflow processes is desired
• Demonstrate outside-the-box thinking
• Must demonstrate a fundamental understanding of basic computer networks, public and private
• 2+ years of experience in customer support, customer service, or a related field
• Project Management experience is a plus
• Proficient with the Microsoft Office Suite, SharePoint, Google Chrome, Microsoft Edge
• Proficient in basic PC hardware and software troubleshooting
• Familiarity with Microsoft Azure Insights is preferred but not required

Job Requirements

• Travel within the United States for on-site configuration and training
• Provide remote operational support to end users of eBONDS
• Occasional travel to trade shows to assist Sales personnel in the Genesis eBONDS Vendor booth
• Must be honest and of good character and moral judgment
• Act as the voice of the customer, providing feedback to internal teams to improve products, services, and processes
• Stay updated on product knowledge, company policies, and industry trends to provide informed and accurate support
• Effectively communicate with team members, providing daily updates on current projects
• Effectively communicate with customers regarding details of their projects, driving the project to completion
• Accurately document customer interactions, inquiries, and resolutions in the CRM system to ensure seamless follow-up and continuity
• Identify process gaps and implement changes to address and improve them
• Provide after-hours support on a rotating basis (on-call support)
• This position requires up to 50% travel

Details

• Salary, full-time, generally 8:00am-5:00pm, Monday-Thursday
• Position located in Tyler, TX
• Genesis provides a full and very competitive benefits package